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Policies

Giving You the Best Experience

We love all of our clients at Goddess Glow & Co. Loc Saloon, and we want to make sure everyone feels at home in our friendly Hair Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.

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NEW CLIENT CONSULTATIONS

ALL NEW CLIENTS ARE REQUIRED TO ATTEND A CONSULTATION! PLEASE do not book A service appointment before attending a consultation first!

  •  Deposit paid will go toward the total balance of the service.

  • Returning clients- If no maintenance rendered from me after 6 months, you will be considered a new client and must book a consultation before services are provided. 

  • During your consultation, I will be examining your scalp for any issues or concerns as well as answering any questions you may have. I CANNOT provide any medical services such as psoriasis, extreme dandruff, seborrheic dermatitis. A I will direct you to seek medical attention from a licensed dermatologist.

I DO NOT PROVIDE SERVICES FOR WIX, BROTHER/SISTER LOCS.​

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Booking Calendar

  • ​Booking calendar opens on a month to month basis. Each new month will open on the 20th. Ex- April Calendar opens March 20th.

  • Please be sure you've booked the correct service and length for your appointment. this allows me adequate time to prepare for the next client.

  • Contact hours are 8a-8p. Please allow 24-48 hours for a response as I will do my best to get back with you in a timely manner. if you have any questions or concerns, TEXT 423-834-8983 and please include your name.​

 

Guests

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              Please NO extra guests! If you need accommodations as far as children, pls let me know in advance.

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      Deposits/Rescheduling/Refunds     

  • Deposits are NON REFUNDABLE

  •  You may reschedule 1 time. A new deposit will be required after. You may reschedule on the site or contact me 24-48 hours in advance.

  • In the event that I must reschedule your appointment, your deposit will still be valid for the next appointment. Discount will be provided as well.​

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Need to Cancel?

What You Need to Know

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 24 hours to go, we will have to charge an administration fee of 50% to the total service cost. You will not be able to render future services until fees are paid. NO CALL/ NO SHOWS WILL BE CHARGED 100% OF SERVICE FEE AND WILL NOT BE ABLE TO BOOK IN THE FUTURE UNLESS TOTAL FEE IS PAID PRIOR TO BEING SERVICED.

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Late Arrivals

Inform Us in Advance

We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call/text and let us know. If you are more than 15 minutes late, your appointment will be rescheduled or cancelled. If we keep the appointment for you, we may not be able to complete the full service you booked. I do also give myself the same 15 min grace period due to occasionally running over time when styling.

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